Checking or savings account -- Managing an account -- Complaint #5298987
Complaint Overview
Complaint ID: 5298987
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Nebraska
ZIP Code: 681XX
Date Received: 2022-03-08T12:00:00-05:00
Date Sent to Company: 2022-03-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am sending this letter to inform you that on XX/XX/XXXX at approximately XXXX I called XXXX ( XXXX ) XXXX to speak to the fraud claims department regarding my accounts. I was lead to believe this was to whom I was corresponding to for the entire duration of which began at XXXX, and ended at XXXX XXXX. During this time I spoke to two representatives, one male & one female, to which I fully disclosed all information requested, and in great detail. At least I did so as much as one can detail two transactions in a 178 minute time frame. I was not only told, but " assured '', " guaranteed '', " promised '', to list a few of the words used, that this claim # XXXX & # XXXX would be fully resolved upon calling the next morning. Infact, its documents. Evidenced by the following representative 's narrative. On XX/XX/XXXX at approximately XXXX I called+XXXX ( XXXX ) XXXX pursuant to the instructions given to me. Upon calling twice more, I was given different information, with out any explanation that would vacate or contradicting the information given to myself the previous day from the same department. Infact, my questions regarding account activity, obtaining fully disclosed reports, ways in which my information has and is being used, and the reason for requiring the information asked, are still unanswered. This being despite my efforts. I have much enjoyed being a Wells Fargo customer since XXXX, having utilized Wells Fargo educational services. In regards to my most re cent experience, my privacy & involvement in how my private information is used is very important to me as well as how I feel I am being treated from the entity I have chosen to do business with. As such, I do not appreciate this deceptive manner of conducting business nor do I accept being manipulated in any fashion. This problem specifically concern the below departments : Fraud Claims Debit Claims Online Claims. In addition my ledger and Statement is not accurately stating information. After multiple, multiple attempts to explain this, even with hard copies as proof, I am treated a 3rd class citizen.
Frequently Asked Questions
What is Complaint #5298987 about?
Complaint #5298987 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.