Credit card or prepaid card -- Trouble using the card -- Complaint #5290695
Complaint Overview
Complaint ID: 5290695
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Maryland
ZIP Code: 206XX
Date Received: 2022-03-06T12:00:00-05:00
Date Sent to Company: 2022-03-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased several gift cards from Kohls Department store on XX/XX/2022. After purchase I was told allow 24 hrs before use. It was also printed on the receipt. What I don't understand is how are they able to sell gift cards and place a hold on them?
Frequently Asked Questions
What is Complaint #5290695 about?
Complaint #5290695 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2022-03-06T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.