Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5289691
Complaint Overview
Complaint ID: 5289691
Company: UBS Bank USA
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Tennessee
ZIP Code: 37027
Date Received: 2022-03-05T12:00:00-05:00
Date Sent to Company: 2022-03-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been paying a closed account down with UBS bank. Even though I have made a payment every month, UBS has retained a law firm that is continually harassing me and is not abiding by the cardholder agreement. I would like UBS to CEASE and DESIST from this harassing activity immediately. And be appropriately sanctioned by the CFPB.
Frequently Asked Questions
What is Complaint #5289691 about?
Complaint #5289691 was filed against UBS Bank USA regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-03-05T12:00:00-05:00.
How did UBS Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against UBS Bank USA?
Yes, visit the UBS Bank USA company profile at readthecomplaint.com/company/ubs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.