Checking or savings account -- Managing an account -- Complaint #5288446
Complaint Overview
Complaint ID: 5288446
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Louisiana
ZIP Code: 700XX
Date Received: 2022-03-04T12:00:00-05:00
Date Sent to Company: 2022-03-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a Cash App account that was set up for me to receive my IRS stimilus payments since the beginning of the pandemic. I only had access to my account long enough to receive my first stimulus payment. I believe my email was hacked so i lost all access to my account via recovery methods. Ive reached out to the Cash App team more than four times since i lost access in XX/XX/2020. I have notified the Irs as well, but unfortunately each deposit was successful and as far as i know, i have a nice amount of money just sitting in this inaccessible account of mine. I have had no success with the Cash App team helping me to recover my account, although ive been asked for really personal information in the attempt to prove my identity to the Cash App Team. One transaction for 4200 and another for 2200 was verified by the IRS that it successfully deposited into the account im trying to recover.
Frequently Asked Questions
What is Complaint #5288446 about?
Complaint #5288446 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-03-04T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.