Vehicle loan or lease -- Managing the loan or lease -- Complaint #5283928
Complaint Overview
Complaint ID: 5283928
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Pennsylvania
ZIP Code: 16509
Date Received: 2022-03-03T12:00:00-05:00
Date Sent to Company: 2022-03-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had made a payment on XX/XX/2022 and cancelled the payment that was due for XX/XX//2022. I received a confirmation email from the company. I woke up on XXXX to discover that both the payment I made on XXXX as well as the cancelled payment for XXXX were also taken that day. I called multiple times on XXXX, finally speaking with a gentleman who said that they would have it processed and returned by the end of business on the second. Now it is XXXX and they refuse to refund the money, stating that I will receive a call back within 3 business days to address my concerns.
Frequently Asked Questions
What is Complaint #5283928 about?
Complaint #5283928 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-03-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.