Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #5274469
Complaint Overview
Complaint ID: 5274469
Company: X5 Home Loans LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Massachusetts
ZIP Code: 015XX
Date Received: 2022-03-01T12:00:00-05:00
Date Sent to Company: 2022-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am purchasing a new built home with a mortgage rate of 2.7 %. The initial VA appraisal was done, but a follow up was needed to confirm that everything that was described was completed. The original closing date was XX/XX/2022 but due to a delay with the builder I had to pay an extension fee to keep my rate. I paid about {$3600.00} and extended it to XX/XX/2022. I was told by my lender that we were waiting on the confirmation appraisal by the VA and that the XXXX would be fine. When the XXXX came around the confirmation was never received because the lender never notified the VA that the building was complete. I had to them extend my rate to XX/XX/2022 and pay an additional $ XXXX. I explained to the lender they should be responsible for the fee because they burden the appraisal process but they told me it was the builders fault and that if I wanted I could take my business else where. Every VA appraisal process article I read, explained that the builder is never involved with the appraisal process just the lender, as they have to use a portal to request it. I just want my second extension fee money back and the lender to admit his mistake in the matter. Im attaching my closing documents which show the fee and my email to XXXX mentioning this burden is theirs, however there was no response.
Frequently Asked Questions
What is Complaint #5274469 about?
Complaint #5274469 was filed against X5 Home Loans LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2022-03-01T12:00:00-05:00.
How did X5 Home Loans LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against X5 Home Loans LLC?
Yes, visit the X5 Home Loans LLC company profile at readthecomplaint.com/company/x5-home-loans-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.