Money transfer, virtual currency, or money service -- Other service problem -- Complaint #5271279
Complaint Overview
Complaint ID: 5271279
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other service problem
State: Oklahoma
ZIP Code: 73170
Date Received: 2022-02-28T12:00:00-05:00
Date Sent to Company: 2022-03-01T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Re : XXXX Venmo provides a toll free number but the call tree will not connect to any human. Emailing support generates a request to call the dead end toll free number or chat which can not work when the account is frozen. Attempts to contact support via XXXX and XXXX have been fruitless for over 24 hours. I need direct communication with Venmo support to address the issues with this account. Toll free and chat do not work at all. XXXX and XXXX support feeds for Venmo are likewise useless and unresponsive. Venmo has my phone number and I have request live phone support given they have crippled all other means of communication if information transfer.
Frequently Asked Questions
What is Complaint #5271279 about?
Complaint #5271279 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2022-02-28T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.