Credit reporting, credit repair services, or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #5270345
Complaint Overview
Complaint ID: 5270345
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: California
ZIP Code: 92008
Date Received: 2022-02-28T12:00:00-05:00
Date Sent to Company: 2022-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I discovered an unauthorized recurring transaction on my XXXX XXXX Bank Account for {$24.00} paid to Experian on XX/XX/XXXX. I phoned my bank to notify them of the unauthorized transaction and learned that Experian had also made unauthorized transactions for {$24.00} on XX/XX/XXXX and XX/XX/XXXX. My bank has reviewed these transactions and are in the process of removing them. I have asked them to block Experian from making any further transactions on my account. I phoned Experian to request they reverse the charges and change my account to the " free subscription. '' As I was explaining my situation, the customer service representative hung up on me. When I phoned back, the automated attendant initially said it would ltake XXXX minutes to answer my call and then clicked and said that I needed to resolve my issue on the company website. It appears they flagged my account so I can not phone them to fix my account problem. I believe Experian has deceptive business practices or is trying to cover up fraudulent transactions on my bank debit card.
Frequently Asked Questions
What is Complaint #5270345 about?
Complaint #5270345 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2022-02-28T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.