Checking or savings account -- Managing an account -- Complaint #5270296
Complaint Overview
Complaint ID: 5270296
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Florida
ZIP Code: 33772
Date Received: 2022-02-28T12:00:00-05:00
Date Sent to Company: 2022-02-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX we made an in branch withdrawal of {$500.00} and received {$500.00}. About a month later on XX/XX/2022 Wells Fargo automatically deducted another {$500.00} stating the {$500.00} withdrawal was cashed for {$1000.00}. This is false. A week later I received a letter with a phone number to call for questions. I called on XX/XX/2022 to file a dispute and research request. I never heard back. I called again on XX/XX/2022 and provided the reference number. The representative stated a dispute/research request was not filed. A new research request was submitted with a promised resolution of no later than XX/XX/2022. I did not receive a resolution. I called on XX/XX/2022 and was told there was no resolution and was transferred several times and provided several not working phone numbers. The new case manager advised me to call the branch to dispute the withdrawal and provided me with the phone number of a branch in another state. I explained to him that it is the wrong branch ( out of state ) and he insisted that it is the right branch to contact. I tried calling the actual branch several times and no one picked up. My final call resulted in the research team escalating my case and promising a call be Thursday XX/XX/2022. A bank should not be able to unilaterally deduct money from accounts without cause.
Frequently Asked Questions
What is Complaint #5270296 about?
Complaint #5270296 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.