Checking or savings account -- Managing an account -- Complaint #5266514
Complaint Overview
Complaint ID: 5266514
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Pennsylvania
ZIP Code: 19132
Date Received: 2022-02-27T12:00:00-05:00
Date Sent to Company: 2022-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Cashapp has locked my account after I had tries to send money to my uncle one the app it said I would be contacted in 24-48 hours and it is well past that I have yet to hear from from them regarding the issue I have tried calling their support number no one answered I have reached out though the app I get a response but no information is given they refuse to answer any questions and provide no information and said for me to contact law enforcement they have cause a lot of stress and made me unable to handle personal and work related tasks that I couldn't afford lag on and now I'm it danger of loosing my job because of it I want my fund withdraw and the account closed I no longer want to have anything to do with them they showed no concern for me as a client.
Frequently Asked Questions
What is Complaint #5266514 about?
Complaint #5266514 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-27T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.