Checking or savings account -- Managing an account -- Complaint #5266267
Complaint Overview
Complaint ID: 5266267
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Arizona
ZIP Code: 85008
Date Received: 2022-02-27T12:00:00-05:00
Date Sent to Company: 2022-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a dispute on my debit card and the claim was denied because they said my card was used but it was used in another Country. If you look at my transactions. I was in XXXX XXXX California then I drove home to XXXX AZ. How could I be in XXXX also using the card. It doesnt make any sense. I was asked to submit a receipt but I dont have any from XXXX of 2021. I take full responsibility for not noticing sooner but how can I be in XXXX and in the US at the same time. Its just not possible. The claim XXXX. I have zero clue how my card was being used in XXXX but I wasnt there
Frequently Asked Questions
What is Complaint #5266267 about?
Complaint #5266267 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-27T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.