Credit reporting, credit repair services, or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #5265775
Complaint Overview
Complaint ID: 5265775
Company: Experian Information Solutions INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Received unwanted marketing or advertising
State: Mississippi
ZIP Code: 39110
Date Received: 2022-02-27T12:00:00-05:00
Date Sent to Company: 2022-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The following was received to my email, this being the second time this has occurred. Email was received from XXXX and sent to email address of XXXX on XX/XX/2022 at XXXX XXXX ( noting I do not have any existing account to have a member ID ) : Membership ID # XXXX Member Sign In New at Experian Here are some of the recently added products and features that you can now enjoy with your membership. A new way to look at auto insurance We made it easy to compare and switch your auto insurance in one place. Learn more Free privacy scan This lets you search the web for your personal info and helps you remove it. Learn more Updated app features We added personalized credit tips and made the dashboard easier to navigate. Learn more XXXX XXXX XXXX XXXX XXXX Why am I receiving this email? This is not a marketing emailyoure receiving this message to notify you of a recent change to your account. If youve unsubscribed from Experian CreditWorks Basic emails in the past, dont worryyou no longer receive newsletters or special offers. You can update some alerts and communications preferences any time on your Experian CreditWorks Basic profile, but youll continue to receive notifications like this one on the status of your account. To ensure that youll stay up to date on account notifications, add XXXX to your address book and avoid marking these messages as spam. Privacy Policy View Your Consumer Right to Obtain a Security Freeze 2022 Fair Isaac Corporation. FICO is a trademark of Fair Isaac Corporation. 2022 XXXX , Inc., an Experian company. All rights reserved. XXXX XXXX XXXXXXXX XXXX, TX, XXXX, US Experian
Frequently Asked Questions
What is Complaint #5265775 about?
Complaint #5265775 was filed against Experian Information Solutions INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2022-02-27T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.