Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #5264904
Complaint Overview
Complaint ID: 5264904
Company: Wells Fargo & Company
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Arizona
ZIP Code: 85704
Date Received: 2022-02-26T12:00:00-05:00
Date Sent to Company: 2022-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I recently submitted an application for a Balance Transfer Credit Card to Wells Fargo Bank, N.A. They responded that they were unable to approve my request because a Credit bureau report shows consumer status as deceased. They falsely claimed this information was provided to them by XXXX, which is clearly not true. Copies of Wells Fargo rejection letter and the XXXX report are being submitted herewith. The Wells Fargo form-letter is signed by the Credit Department and provides no contact names or addresses, only a phone number. As you can see, the XXXX report ( # XXXX ) says nothing about me being deceased. It also shows I have excellent credit. I certainly dont deserve to have false information reported about me, nor does anyone else who may have applied. The bottom line is the reason given for my rejection is false. It has nothing to do with XXXX, and everything to do with an error or incompetence or questionable practices on Wells Fargos part. I would pursue the application with them directly, but at this point, I have no desire to have their credit card or to do business with them. I just want to make sure they discontinue these practices of providing false information about/to future applicants and/or denying applications based on false information. I strongly resent that addressing this issue took a substantial amount of my personal time to check all my accounts for identity theft, fraud, etc.
Frequently Asked Questions
What is Complaint #5264904 about?
Complaint #5264904 was filed against Wells Fargo & Company regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-02-26T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.