Checking or savings account -- Problem caused by your funds being low -- Complaint #5262959
Complaint Overview
Complaint ID: 5262959
Company: Ally Financial INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Late or other fees
State: Tennessee
ZIP Code: 38106
Date Received: 2022-02-25T12:00:00-05:00
Date Sent to Company: 2022-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I disputed a charge with Ally Bank XX/XX/XXXX and the dispute was closed in the merchant favor XX/XX/XXXX. When I contacted the merchant they said that they never received XXXX because the bank have not contacted them to close the dispute. The bank did not find me nor the merchant XXXX that came out of my bank account and refused to give me information about my account. They refuse to inform XXXX that the dispute is closed. Ally refuse to let me know where the funds are and why XXXX do not have the funds. They refuse to contact XXXX to resolve this issue to clear my account with XXXX. I have many recordings of representatives hanging up on me with a supervisor calling me a XXXX
Frequently Asked Questions
What is Complaint #5262959 about?
Complaint #5262959 was filed against Ally Financial INC. regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2022-02-25T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.