Debt collection -- Attempts to collect debt not owed -- Complaint #5262938
Complaint Overview
Complaint ID: 5262938
Company: The Outsource Group, INC
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Missouri
ZIP Code: 630XX
Date Received: 2022-02-25T12:00:00-05:00
Date Sent to Company: 2022-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a settlement letter from Medicredit INC with an outstanding balance of {$1600.00}. I was told if I paid {$830.00} that this would settle and close out the account. I wrote a check for {$830.00} which cleared my bank on XX/XX/XXXX. I called them on XX/XX/XXXX and XX/XX/XXXX after getting messages that I still owed them money and talked to a young lady that told me the account had been sold to their secondary company on the XXXX of XXXX and I was now going to have to pay the secondary company. Medicredit INC says I still owe them the {$830.00} to get this off my credit but they already cashed my check, so I asked to speak to a supervisor and was told to leave a message that they never returned. Got a call on XX/XX/XXXX and talked to XXXX XXXX Who again told me that Medicredit INC had sent my account to their secondary company on the XXXX after they had already cashed my check on the XXXX of XXXX, demanding I still needed to pay the additional {$830.00}. I Told her that they needed to return the check they cashed because they took the funds without providing the agreed upon service. I would then send the money on to this secondary company that they sold it to. XXXX XXXX said they would not return the money and that I would have to pay their secondary company an additional {$830.00} before they would remove it from my credit. From my understanding after Medicredit INC cashed the check they should have closed my account. I am failing to see how it is legal for a company to take my money then renege on the contract and sell it off to a parent company.
Frequently Asked Questions
What is Complaint #5262938 about?
Complaint #5262938 was filed against The Outsource Group, INC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-02-25T12:00:00-05:00.
How did The Outsource Group, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against The Outsource Group, INC?
Yes, visit the The Outsource Group, INC company profile at readthecomplaint.com/company/the-outsource-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.