Mortgage -- Struggling to pay mortgage -- Complaint #5262900
Complaint Overview
Complaint ID: 5262900
Company: Midfirst Bank
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
State: Texas
ZIP Code: XXXXX
Date Received: 2022-02-25T12:00:00-05:00
Date Sent to Company: 2022-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I reached out to Midland Mortgage in XXXX of XXXX after I was laid off from work XX/XX/XXXX. I was able to pay the modified payment of XXXX for XXXX but explained and asked if there was any assistance to help me. I was informed to submit an application, hardship documentation, and proof of income or lack thereof to verify my status. I began submitting information in XXXX and Midland Mortgage finally responded XX/XX/XXXX stating they need the hardship affidavit and proof of income. I submitted the information XX/XX/XXXX and received no further communication until today XX/XX/XXXX after receiving messages that I needed to contact them to avoid further collection activities. I spoke with XXXX agent XXXX, who proceeded to inform me that they had received my information but had closed my application. I asked why and she stated because they hadn't processed it and didn't know what I wanted done with it. I explained the situation and she said they could offer the Corona virus plan but that it would take my payment up to {$1500.00} based upon the interest rate. I asked what the current interest rate was, and she stated she didn't know and that I could XXXX it. She also stated that while they received my documentation I could either go the traditional route and qualify or take what she was offering and my payment would be {$1500.00} or higher, maybe lower but that if I took what she was offering, no further documents would be needed. They have had my information and knew I was struggling but wouldn't do anything with it. I thought the purpose behind a modification was to lower the payment so that people can keep their homes, not continuously raising the payment and even lowering the interest rate. How is it possible to lower my interest rate and my payment increase? This doesn't make sense.
Frequently Asked Questions
What is Complaint #5262900 about?
Complaint #5262900 was filed against Midfirst Bank regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-02-25T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.