Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5258778
Complaint Overview
Complaint ID: 5258778
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Illinois
ZIP Code: 60613
Date Received: 2022-02-24T12:00:00-05:00
Date Sent to Company: 2022-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Recently opened a new credit card, and they went through double verification to process the account. A week later, they have an error code that was not consistent with the account closure. Stating that there were returned payments. No payment was made. And the due date is not until XX/XX/XXXX. Furthermore, they then " said my documents were not valid '', when indeed they're. Moreover, my privacy was violated, and a major banking error occured -- which has violated my rights as a consumer and protected class. I feel very much victimized.
Frequently Asked Questions
What is Complaint #5258778 about?
Complaint #5258778 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-02-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.