Mortgage -- Trouble during payment process -- Complaint #5256217
Complaint Overview
Complaint ID: 5256217
Company: Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC)
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Virginia
ZIP Code: 23236
Date Received: 2022-02-23T12:00:00-05:00
Date Sent to Company: 2022-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 XXXX XXXX Services a vendor with my servicing company Community Loan Servicing removed the lock on my front door after deerming my home unoccupied. I have filed XXXX complaints and still don't have a clear answer to the main question. So I am asking again. How did my home get classified as vacant without attempts to notify me? How many times was attempted contact made and by whom? What time of day? Were materials left and if so where did the inspector place them? When was community loan servicing notified that property was vacant and did anyone try to contact me to confirm? I want dates and times.
Frequently Asked Questions
What is Complaint #5256217 about?
Complaint #5256217 was filed against Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC) regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-02-23T12:00:00-05:00.
How did Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC)?
Yes, visit the Community Loan Servicing, LLC (Formerly Known As Bayview Loan Servicing, LLC) company profile at readthecomplaint.com/company/community-loan-servicing-llc-formerly-known-as-bayview-loan-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.