Money transfer, virtual currency, or money service -- Lost or stolen money order -- Complaint #5254906
Complaint Overview
Complaint ID: 5254906
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order
Issue: Lost or stolen money order
State: New York
ZIP Code: 11226
Date Received: 2022-02-23T12:00:00-05:00
Date Sent to Company: 2022-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2019 I went to the XXXX located on XXXX XXXX XXXX, XXXX, NY XXXX to send {$250.00} to my sister in Maryland. I paid an additional {$24.00} to have the money order expedited. My total came to XXXX. The following day when my sister went to retrieve the money order she was told that there was an error in the transaction and that the funds were returned to the sender. Upon returning to the location, I was told by one of the cash attendants that the funds were already paid out. After multiple calls to their head office, they only could tell me that it was paid out. After several other phone attempts I was told I should contact my local precinct if I thought that I had been defrauded. The precinct did investigate the matter and the results are included in attached files to this complaint.
Frequently Asked Questions
What is Complaint #5254906 about?
Complaint #5254906 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Lost or stolen money order. It was received by the CFPB on 2022-02-23T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.