Mortgage -- Trouble during payment process -- Complaint #5254740
Complaint Overview
Complaint ID: 5254740
Company: Fay Servicing, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Arizona
ZIP Code: 85023
Date Received: 2022-02-23T12:00:00-05:00
Date Sent to Company: 2022-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchase a property in XXXX and the Title company has sent the wrong bank routing number to Fay Serving. How they have charged me almost {$330.00} in late fees and this will impact my credit score with the beareas. Can you please ask them to fix this mistake and remove late fees. Dear XXXX, I appreciate your assistance on this matter. Please note the routing number on the form was NEVER completed by me and it was done by the title company. Now I have to waste my time to fix this, due to NO fault of mine. Also, I want to lodge a formal complaint about XXXX in Asset Management and please let me know how this can be done. Thanks XXXX
Frequently Asked Questions
What is Complaint #5254740 about?
Complaint #5254740 was filed against Fay Servicing, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-02-23T12:00:00-05:00.
How did Fay Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fay Servicing, LLC?
Yes, visit the Fay Servicing, LLC company profile at readthecomplaint.com/company/fay-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.