Vehicle loan or lease -- Struggling to pay your loan -- Complaint #5254689
Complaint Overview
Complaint ID: 5254689
Company: Stellantis Financial Services US CORP.
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Struggling to pay your loan
Sub-Issue: Lender trying to repossess or disable the vehicle
State: Louisiana
ZIP Code: 71105
Date Received: 2022-02-23T12:00:00-05:00
Date Sent to Company: 2022-02-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX I was asked to be put on the fresh start program due to laid off due to work decline from COVID affecting the company I work. After being placed on the program I was informed by first investor financial that I wouldnt have a payment due until XX/XX/XXXX. I made payment arrangements to pay XXXX at the end of XXXX. I received a email from first financial on XX/XX/XXXX to contact them because my car may be up for repro referral. My car was repossessed at the same time I received this email not giving me time to resolved the issue at hand. The car was repossessed on XX/XX/XXXX. I was also told that my car was scheduled to be repossessed since XXXX XXXX. First investor financial took and processed a payment for me on XX/XX/XXXX and then told me on XX/XX/XXXX that they cant take payments from me since my car was repossessed after already taking a payment from me on XX/XX/XXXX. I was informed by a first investor financial collection at the end of XX/XX/XXXX that I was in fact in the fresh start program and didnt have a payment due until XXXX and another in XXXX.
Frequently Asked Questions
What is Complaint #5254689 about?
Complaint #5254689 was filed against Stellantis Financial Services US CORP. regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2022-02-23T12:00:00-05:00.
How did Stellantis Financial Services US CORP. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Stellantis Financial Services US CORP.?
Yes, visit the Stellantis Financial Services US CORP. company profile at readthecomplaint.com/company/stellantis-financial-services-us-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.