Credit card or prepaid card -- Closing your account -- Complaint #5251044

Complaint Overview

Complaint ID: 5251044

Company: American Express Company

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Closing your account

Sub-Issue: Company closed your account

State: Maryland

ZIP Code: 21044

Date Received: 2022-02-22T12:00:00-05:00

Date Sent to Company: 2022-02-22T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I received a letter from American Express stating that a payment had been returned on XX/XX/XXXX, and I had several easy and free ways to pay. I then received a second letter on XX/XX/XXXX, stating that AMEX canceled both of my accounts just 48 hours later. I was of course appalled by the fact that I had not even received the aforementioned notice of the friendly letter when American Express closed my account just 48 hours later since neither letter reached my home as both letters were literally in the mail at the very same time. I of course called American Express to resolve the matter and no one could tell me what happened. Then on XX/XX/XXXX, I received a letter stating that my request to be reinstated, based on those calls was denied. Since all of this happened over the holiday weekend my bank notified me outside of AMEX and I immediately re sent the payment which was paid before either Amex letter was received at my home. From what I could gather I had made a large deposit and the bank had put a hold on part of it and it was just a coincidence that the American Express payment was held up on the XXXX and others went through. My purpose for filing this complaint is to make sure this never happens to anyone else. I believe that I should have never been canceled. I believe that the added interest that I had to pay was not due to any fault of my own due to what I belie to be the wrongful termination by American Express. I have sent two letters. One on XX/XX/XXXX and a second on XX/XX/XXXX. The second letter was sent certified as when I followed up on the first letter the representative said there was no letter in their file. As of this complaint I have not been advised by Amex as to why there was only 48 hours between the returned payment letter and the termination letter. As of this complaint I have not been notified how I could have corrected the payment before either letter was received and the account was still terminated on the XXXX of XXXX. At the time of this issue I had been an American Express customer since XXXX and am very disappointed as to how this account was handled. Since the termination I have been compliant in paying off the entire balance of all my AMEX accounts. Most insulting is that I currently receive American Express Credit Card offers all the time due to my outstanding credit rating. In my opinion Amex violated their offer to cure the payment issue based on only providing me with 48 hours between letters to cure vs terminate that no reasonable creditor would expect to arrive at my home. Again, I called well before that and AMEX again failed to cure the issue. Before making this complaint I have sent two letters requesting re instatement with no reply. Thank you in advance for your time and consideration in this matter.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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