Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5250143
Complaint Overview
Complaint ID: 5250143
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other transaction problem
State: Illinois
ZIP Code: 60611
Date Received: 2022-02-22T12:00:00-05:00
Date Sent to Company: 2022-02-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My linked bank account was removed without any notification. I have attempted to contact support to determine why this happened, and to re-link the same account to enable money transfers. I have had 2 phone calls and 24 email messages to support, while often getting the same canned responses to re-link my account, which is the exact problem I've having problems with. Case # XXXX - phone Case # XXXX - email
Frequently Asked Questions
What is Complaint #5250143 about?
Complaint #5250143 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-02-22T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.