Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5250085
Complaint Overview
Complaint ID: 5250085
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Massachusetts
ZIP Code: 017XX
Date Received: 2022-02-22T12:00:00-05:00
Date Sent to Company: 2022-02-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/22 I was notified that my Venmo account was charged {$69.00} by XXXX. I immediately disputed the transaction since I do not actively use my Venmo debit card now do I use Venmo on my XXXX account. I provided screenshots of my XXXX account showing no transactions for {$69.00} or transactions that add up to that amount. Venmo cancelled my debit card and provided a temporary credit for that charge. Then on XX/XX/22 I received another email from Venmo saying the XXXX XXXXharge was updated to {$130.00} and I again submitted a dispute. The email from Venmo detailed two separate charges of {$69.00}, the first transaction has a date of XX/XX/22 and the second on XX/XX/22. I had then received another email from Venmo from the dispute team saying if I didn't hear from an account specialist on XX/XX/22 to reach back out, I gave them a few extra days and still had heard nothing. On XX/XX/22 I reached back out for an update and on XX/XX/22 Venmo stated that my dispute was denied and to check my inbox for details, I checked my inbox and received no emails with the denial. I responded back since I know the total of {$130.00} was in fact fraud. Venmo asked me to further information proving why I was appealing the denial, I again sent the screenshots mentioned above - since it was unauthorized I do not have further information. On XX/XX/22 I received another email from Venmo saying they can not appeal my dispute without further information since I don't have evidence from XXXX that the charge was fraud.
Frequently Asked Questions
What is Complaint #5250085 about?
Complaint #5250085 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-02-22T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.