Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5245471
Complaint Overview
Complaint ID: 5245471
Company: Klarna Ab
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Texas
ZIP Code: 77077
Date Received: 2022-02-21T12:00:00-05:00
Date Sent to Company: 2022-02-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/2022, {$840.00}, WITH Klarna who I contact to confirm my purchase limit was told it was {$560.00}, I went to purchase an order that was {$840.00} and was asked for {$490.00} down, which was available in My Account, went to complete checkout and the order was blocked stating " unable to complete '' after being lied to by a Servicing rep who could not explain earlier why a cheaper order was approved and told me the reason, gave me the paydown amt and blocked the order.
Frequently Asked Questions
What is Complaint #5245471 about?
Complaint #5245471 was filed against Klarna Ab regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-02-21T12:00:00-05:00.
How did Klarna Ab respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Klarna Ab?
Yes, visit the Klarna Ab company profile at readthecomplaint.com/company/klarna-ab to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.