Checking or savings account -- Closing an account -- Complaint #5244710
Complaint Overview
Complaint ID: 5244710
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Missouri
ZIP Code: 631XX
Date Received: 2022-02-21T12:00:00-05:00
Date Sent to Company: 2022-02-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of 2021, I opened a checking account with Wells Fargo online. About a month weeks later Wells Fargo closed the account due to personal info that wasn't provided by me within a timely manner. The account closed with an amount of {$540.00}. I spoke with rep from the complaints department, and she stated that I had to visit a local branch to receive the remaining balance from the checking account. The rep informed me that the nearest local Wells Fargo branch is XXXX hours from my place of residence. The rep provided the bank 's address and phone number to set up an appointment. I called the branch to set up a time to pick up the cashier 's check. The issue was forwarded to XXXX at the XXXX XXXX XXXX XXXX XXXX, IL location. XXXX stated it wasn't a need for me to drive XXXX hours away and that all he needed was for me to sign a form and when I returned the form, he would send the check via XXXX. A week after I returned the form, XXXX stated he hasn't heard from his boss and to call back or he'd call me back with more info. I've communicated back and forth with XXXX within a 45-month span. XXXX weeks ago, XXXX informed me that the check is being sent off via XXXX, the check comes with a tracking number. Unfortunately, I never received the check. Since then XXXX has been avoiding my calls and will not return my phone calls.
Frequently Asked Questions
What is Complaint #5244710 about?
Complaint #5244710 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-02-21T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.