Vehicle loan or lease -- Managing the loan or lease -- Complaint #5243351
Complaint Overview
Complaint ID: 5243351
Company: Capital One Financial Corporation
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: California
ZIP Code: 92706
Date Received: 2022-02-20T12:00:00-05:00
Date Sent to Company: 2022-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Sales associate named XXXX XXXX XXXX XXXX, lied about the down payment required for the loan of my vehicle. I scheduled an appointment at XXXX XXXX XXXX and was pre-approved through Capital One Auto Finance and clearly informed XXXX that I did not want my credit to be ran because I had already decided who I was going to be financed by. With the required down payment verified by Capital One, XXXX gave misleading information stating my down payment was not {$630.00} as stated on my approval form from Capital One. He changed the down payment amount to {$4000.00} and never applied the amount to my loan. He stated it would be a deferred down payment and it was never reported. XXXX and the XXXX XXXX XXXX XXXX XXXX stated that the XXXX insurance was required and mandatory in order to complete my purchase of the vehicle. Desperate to purchase a car for reliable transportation to be able to successfully flee my XXXX, I made the purchase and signed everything in less than 30min. Upon reviewing my financial statements I noticed the deferred down payment was never reported and the optional add ons were not mandatory, they were optional. Also, the terms do not match what is reported on credit reports. When I requested verification with all documents containing my wet signature, I received a document that contained a signature that was not mine. I believe the signature was forged.
Frequently Asked Questions
What is Complaint #5243351 about?
Complaint #5243351 was filed against Capital One Financial Corporation regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-02-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.