Debt collection -- Communication tactics -- Complaint #5242032
Complaint Overview
Complaint ID: 5242032
Company: American Express Company
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Used obscene, profane, or other abusive language
State: Georgia
ZIP Code: 30083
Date Received: 2022-02-20T12:00:00-05:00
Date Sent to Company: 2022-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Pursuant to 15 USC 1692d, American Express XXXX XXXX used abusive language in its electronic mail messages to oppress me such as final, debt, collections, sue, balance and pay. American Express harassed me with these messages by sending them frequently and also calling me regarding an alleged debt. American Express XXXX XXXX violated by right to privacy by repetitiously and harassingly communicating with me regarding an alleged debt.
Frequently Asked Questions
What is Complaint #5242032 about?
Complaint #5242032 was filed against American Express Company regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2022-02-20T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.