Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5241556
Complaint Overview
Complaint ID: 5241556
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 119XX
Date Received: 2022-02-19T12:00:00-05:00
Date Sent to Company: 2022-03-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX rewards credit card ( a travel agency ) did not allow me to dispute an unauthorized charge from XXXX car rental back in XX/XX/XXXX. They work hand in hand with car rentals, hotels and airfare. I rejected the insurance on the rental because the man at the counter said if I have insurance on my vehicle at home, I did not need it. ( XXXX XXXX ). XXXX did not allow me to dispute the charge! ( I paid XXXX for my whole travel to XXXX, air, hotel and car rental almost XXXX from XXXX for 5 days ) Barclays which manages XXXX is backing them up and not allowing me to dispute this charge. I tried contacting XXXX but you can not get a live person and they never responded to my emails. My credit score dropped over XXXX points and I am not a fault. Why should I pay something that I did not ask for? If you XXXX XXXX on the internet, everyone who used XXXX is having the same problems as I. 'DO Not do business with this company they are horrible. I have been trying to get an issues resolved since XX/XX/XXXX, its now XX/XX/XXXX. You can never get anyone on the phone, they hang up on you or disconnect you. They tell you a supervisor will return your call within 12 -48 hours which never happens and there is never a supervisor available when you call. I had an issue with a merchant, the credit card company doesn't stand behind their protection offer at all. its all lies. take your business elsewhere please ..... '
Frequently Asked Questions
What is Complaint #5241556 about?
Complaint #5241556 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-19T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.