Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #5241448
Complaint Overview
Complaint ID: 5241448
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or missing disclosures
State: Florida
ZIP Code: 33145
Date Received: 2022-02-19T12:00:00-05:00
Date Sent to Company: 2022-02-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Capital One is stealing money from the American people. I found out that the mobil app is misleading and the fine print is not transparent... I called and spoke to XXXX employee ID XXXX phone call established on XX/XX/XXXX ending on XX/XX/XXXX 1 hour and 8 minutes on the subject with no resolution. The employee admitted that the app is misleading and not clear. I made a payment in full on XX/XX/XXXX I called to make sure I would not be charged interest since my payment was due on XX/XX/XXXX. The person who picked up said I would not be charged interest however, I still owed a balance of $ XXXX ..... I told the rep I could not see that balance on the mobil app and she advised me that the application which is published by the company is not correct. I asked what that means and here is what I was explained. I was told that the balance is lacking accurate information and I need to wait until the transaction clears to then pay the balance of $ XXXX which, then I would be charged more money on. I told the rep I was not happy and the rep basically told me tooo bad so sad we dont value your business even though you have been with us for 12 years and lost your job to covid-19 ( I worked for XXXX Cruise Lines ) I need to read the fine print and call in even though the application doesn't say the correct price there is nothing that can be done. I told the representative not to make me feel ignorant and I felt belittled even though I considered myself to be ontop of my finances. The rep apologized and still offered no resolution except im sorry next time dont accrue a balance so we dont charge you more money ontop of the money we charge you ..... I told the representative that I didn't appreciate the lack of knowledge and transparency. The rep XXXX was very nice but, didn't offer anything to help. I even asked if a monthly fee could be waived as I have been banking with them since XXXX and she said no. I want the company to understand that if they publish the mobil application the least they can do is provide a section that allows to truly pay in full without double dipping ..... I owe {$7200.00} I pay {$7200.00} but I still owe $ XXXX and now I need to wait 3 days to pay the {$100.00} which then charges more interest so I have to pay more than {$100.00} because of the 3 days ... ... its not fair to the American people especially those who have been banking with this company for many years and have never asked for a waive of fees.
Frequently Asked Questions
What is Complaint #5241448 about?
Complaint #5241448 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2022-02-19T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.