Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5240296
Complaint Overview
Complaint ID: 5240296
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Georgia
ZIP Code: 30040
Date Received: 2022-02-19T12:00:00-05:00
Date Sent to Company: 2022-02-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I was scammed out of {$2000.00} from an individual impersonting themselves as a WELLS FARGO representative. The individual convinced me that via text that someone from XXXX XXXX XXXX was trying to take money from my account through the Wells Fargo XXXX XXXX transfer. This individual claimed he was from the Wells Fargo fraud department and that he was assisting me with what to do in order to prevent the transaction from taking place. This fake impersonator reassured me that this was okay to do in order to stop the fraudulent transaction from taking place. This impersanator had me to reset my XXXX account to act as if I was sending the funds via XXXX XXXXXXXX XXXX to my self. I have a full report attached. I submitted a fraud claim to WELLS FARGO and they denied it because they felt the transaction was processed accordingly. They have since revoked the provisional funds that they returned to me and have forwarded me to another Non-Fraud VOS Department Claims Department. When you speak to a customer service rep. they are not familiar with your case in which everytime I contact Wells Fargo and speak with someone in a department they are clueless and have forwarded me to another department that can give me no assistance. How can Wells Fargo help me If I have not been able to even submit a report of the details of my situation. I am trying to get my {$2000.00} back because this transaction was a scam through WELLS FARGO 's XXXX XXXX services. Any assistance would be appreciated.
Frequently Asked Questions
What is Complaint #5240296 about?
Complaint #5240296 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-02-19T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.