Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5239819
Complaint Overview
Complaint ID: 5239819
Company: Umb Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 75225
Date Received: 2022-02-18T12:00:00-05:00
Date Sent to Company: 2022-03-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XX/XX/2021, {$3100.00} was charged to my account for radio and online fees related to a fundraising ad campaign for XXXX XXXX XXXX XXXX XXXX, a nonprofit bringing XXXX XXXX XXXX XXXX XXXX. The campaign was to run online for the month of XX/XX/2021 and then run a week of radio ads leading up to XX/XX/2021 during XXXX XXXX XXXX XXXX Ads did not run and as I began to complain the radio sales team stopped responding to my inquiries. I am attaching screen shots of the ads platform showing no ads running. I then contacted the radio station one last time informing them I would contact the credit card provider, UMB Financial. They did not respond so I went to UMB Financial explaining that the radio station did not provide the ad time as promised to get a refund. The following four months have been a back and forth with UMB stating I owe the {$3100.00} for ads that did not run. I have asked multiple times that the charges be reversed and am now contacting members of the media.
Frequently Asked Questions
What is Complaint #5239819 about?
Complaint #5239819 was filed against Umb Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-18T12:00:00-05:00.
How did Umb Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Umb Financial Corporation?
Yes, visit the Umb Financial Corporation company profile at readthecomplaint.com/company/umb-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.