Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #5238982
Complaint Overview
Complaint ID: 5238982
Company: Early Warning Services, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: North Carolina
ZIP Code: 286XX
Date Received: 2022-02-18T12:00:00-05:00
Date Sent to Company: 2022-02-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got a call on Sunday, XX/XX/XXXX from my bank. The person said that I was hacked and that a scammer sent over my via Zelle to themselves and that they would help me recover my funds back to myself. I " sent '' myself XXXX amounts, both for {$300.00}. After that phone call, I got another call from my bank and said there was unusual activity on my account. I told them I just spoke to someone from the bank and they had said that I didn't and there was no records in their system that I had just spoke to someone from the bank. It turns out that a scammer called me and trying to get me to believe that I was sending money that was taken back to myself. I called my bank ( XXXX XXXX ) and they said because it was process from Zelle that it was their responsibility and they could not give me back my funds. I contacted Zelle and they had said the same thing. It was through Zelle 's platform and that is why I am out {$600.00}.
Frequently Asked Questions
What is Complaint #5238982 about?
Complaint #5238982 was filed against Early Warning Services, LLC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-02-18T12:00:00-05:00.
How did Early Warning Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Early Warning Services, LLC?
Yes, visit the Early Warning Services, LLC company profile at readthecomplaint.com/company/early-warning-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.