Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5238893
Complaint Overview
Complaint ID: 5238893
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Mississippi
ZIP Code: 386XX
Date Received: 2022-02-18T12:00:00-05:00
Date Sent to Company: 2022-02-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Cash app refuses to give me access to my stimulus payments XXXX XXXX XXXX they say for my own security I was able to obtain from the IRS the last XXXX numbers of the account that it was deposited to ( XXXX ) and I immediately give this information to Cashapp how come I lost access in the first place was because of confusion I had set up a new account and did not even realize it for almost a year well come to find out long story short someone apparently hijacked my account and im just assuming because I've not been able to talk with anyone from Cash app other than chat message im very disappointed in there customer service and lack of respect for me as a Citizen who simply tried my very best to deal with this in house with them but they refuse to help me at all so this is why im here today I just want and need my money no one will help me cause and i know im not the only person to have similar issues with Cashapp as soon as i figure out how im gon na seek compensation for XXXX months of XXXX simply because they are pathetic when it comes to Customer Service they should be shut down and never allowed to operate in our Country it's nothing but a safe haven for criminals and scam artist First deposit XX/XX/XXXX second deposit XX/XX/XXXX
Frequently Asked Questions
What is Complaint #5238893 about?
Complaint #5238893 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-02-18T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.