Credit reporting, credit repair services, or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #5238618
Complaint Overview
Complaint ID: 5238618
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
ZIP Code: XXXXX
Date Received: 2022-02-18T12:00:00-05:00
Date Sent to Company: 2022-04-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX I paid XXXX to my credit card, the specific date was XXXX. I pay my credit card as soon as I get paid and due to XXXX pay being early I paid earlier than I usually would. I did then not make a payment until XX/XX/XXXX, thinking that both months were covered. However these payments were communicated as being outside of the period from XX/XX/XXXX- XX/XX/XXXX. I would like to point out that XXXX is well above the minimum required payment of XXXX which was expected before XXXX. I then paid a further XXXX on XXXX. Due to this human error I have a late payment on my credit rating, which is causing significant issue and is not on my XXXX XXXX report as " high impact ''. It is due to be " optimised '' in three months ( states that it does so after XXXX XXXX however I have read elsewhere it can stay on your report for 7 years. Is there anyway that this can be looked into. I have formerly spoken with XXXX who advised there was nothing they could do. I contacted the ombudsman however heard nothing back. I would really appreciate some help with this, as although the payments may have been out of periods due to human error, it was not missed. I paid XXXX across a 5 week period. Thank you,
Frequently Asked Questions
What is Complaint #5238618 about?
Complaint #5238618 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2022-02-18T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.