Checking or savings account -- Managing an account -- Complaint #5238302
Complaint Overview
Complaint ID: 5238302
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Texas
ZIP Code: XXXXX
Date Received: 2022-02-18T12:00:00-05:00
Date Sent to Company: 2022-02-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I cashed out my pension and went to my bank, Wells Fargo to deposit the funds. Shortly after, a total of {$75000.00} was wired out of my account. I did not initiate or authorize the transactions which were as follows : {$25000.00} on XX/XX/XXXX {$25000.00} on XX/XX/XXXX {$25000.00} on XX/XX/XXXX I reported the issue to Wells Fargo as soon as I became aware on XX/XX/XXXX and they denied my claim of fraud on XX/XX/XXXX. In the course of my attempts to follow up with Wells Fargo I have been bounced from department to department, provided varying case/claim/reference/account numbers, and told on three occasions that no claim could be located and I had to file a new one, and given a different answer and time frame every time. My claim was denied on the grounds that the wires were requested through an online banking service using my username and password, and a one time passcode that was sent to my phone. I did not request the transfers nor did I ever receive a passcode. I contacted Wells Fargo on XX/XX/XXXX and requested the IP address for the device ( s ) used to request the transfers and the phone number the one time passcode was sent to. I was told by the agent XXXX that this information could not be released over the phone but would be provided by mail in 1-10 days. As of today XX/XX/XXXX, I still have not received this information from Wells Fargo. I called again today to follow up and was told by the agent XXXX, that the request was only received on XX/XX/XXXX, and they require up to 30 days to process my request.
Frequently Asked Questions
What is Complaint #5238302 about?
Complaint #5238302 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-02-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.