Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5230269
Complaint Overview
Complaint ID: 5230269
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Minnesota
ZIP Code: 55345
Date Received: 2022-02-16T12:00:00-05:00
Date Sent to Company: 2022-02-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a wells fargo credit card. wells fargo my credit score is around XXXX.since years i have problems with my checking accounts despite high balances. I called as my billing was not correct and that i lost my card and need a replacement. I was told on a recorded line i receive a call back within 24-48 hours. no call. i called their executive office whose reps are as rude as can be.when asking for a supervisor you get a cathegorcal NO. the promised call backs never happened.t he card is still open i still can t figure out how the balance was calculated, i was defrauded of rewards points. on top of it i have to deal with rude, arrogant csrs. Last week i went to a branch ( XXXX ) and needed a notary. I was refused that service. had to drive to fedex and pay for it. called the regional managers office and was promised a call. never came.a couple weeks before the closed the branch during business hours. This Bank is liable for all damages that occur. despite we all know how many fines wells fargo had to pay for defrauding customers in the last years
Frequently Asked Questions
What is Complaint #5230269 about?
Complaint #5230269 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-02-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.