Debt collection -- Took or threatened to take negative or legal action -- Complaint #5228970
Complaint Overview
Complaint ID: 5228970
Company: Aspen National Financial, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened or suggested your credit would be damaged
State: Texas
ZIP Code: 79936
Date Received: 2022-02-16T12:00:00-05:00
Date Sent to Company: 2022-02-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against XXXX XXXX. For over a year now, I have been reaching out to them, requesting options for cancellation out of this timeshare. Instead of aiding and options for resolution, the only responses and communication I have received from them have been regarding payment they are requesting and never any option to alleviate this from me. This timeshare has very easily become a burden, especially because it was initially misrepresented to me. It is impossible to sell or try to rent this timeshare as hundreds of people are trying to do the same on XXXX and XXXX. They kept bringing up my family and how this would benefit us. I was never informed that the maintenance fess would keep increasing and after only two years it increased almost {$30.00} more. I did not sign up for that and I feel forced into paying those. The presentation took an enormous amount of our time and took up one of our vacation days and the paperwork was very rushed. They toured us around the XXXX area, there they gave us an alcoholic drink and nothing but a bunch of lies. I have explained my concerns and circumstances to XXXX and all I have expected was a response with a solution and they have failed to provide me that. This was a misrepresented contract and I am taking the proper avenues to cancel my contract with XXXX XXXX. The cancellation of that contract will absolve any debt with them, so there will be nothing to pay XXXX afterwards. Also, I never agreed to work with a third party collection agency and sent a cease and desist to them. They should not be involved anymore.
Frequently Asked Questions
What is Complaint #5228970 about?
Complaint #5228970 was filed against Aspen National Financial, INC. regarding Debt collection specifically about Took or threatened to take negative or legal action. It was received by the CFPB on 2022-02-16T12:00:00-05:00.
How did Aspen National Financial, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Aspen National Financial, INC.?
Yes, visit the Aspen National Financial, INC. company profile at readthecomplaint.com/company/aspen-national-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.