Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5228691
Complaint Overview
Complaint ID: 5228691
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Georgia
ZIP Code: 30341
Date Received: 2022-02-16T12:00:00-05:00
Date Sent to Company: 2022-03-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
ON XX/XX/XXXX I WAS GOING OVER MY CHECKING ACCOUNT AND NOTICED, THAT THERE WAS A WARNING SIGN ON MY CREDIT CARD STATEMENT. THIS WAS DONE LOOKING AT IT ON MY CELL PHONE. IT SAID THAT I WAS OVER MY LIMIT. SO I STARTED LOOKING AT THE CHARGES. THERE WERE 18 CHARGES ON MY CREDIT CARD THAT DID NOT BELONG TO ME. SO I CALL WELLSFARGO CREDIT CARD FRAUD DEPARTMENT, AND TOLD THEM THAT THESE WERE CHARGES THAT I DID NOT MAKE. I TOLD THEM THST THE LAST TIME THAT I USED MY CARD WAS AT THE XXXX XXXX XXXX ON XXXX XXXX, AT XXXX XXXX, I WAS LEAVING MY NIGHT JOB, GETTING READY TO GO TO MY DAY JOB AT XXXX XXXX. IN THE BEGINNING THEY GAVE ME MY MONEY BACK, THEN THEY REVERSED IT. THEY SAID, THAT MY CARD WAS PHYSICALLY USED. I TOLD THEM THAT THAT COULDN'T BE BECAUSE I HAVE MY CARD. THEY BASICALLY CALLED ME A LIE. THEY NEVER INVESTIGATED ANYTHING. ONE OF THE CHARGES ON MY STATEMENT WAS FOR A HOTEL IN XXXX, I HAD MY SISTER LOOK IT UP. WE GOT A PHONE NUMBER CALLED THEM THEN WENT DOWN TO THE HOTEL. I ASKED THE MANAGER, YOU GUYS DON'T CHECK ID WHEN CHECKING IN. HE SAID IT WAS DONE MOBILE TO MOBILE. THAT THEY NEVER HAVE TO EVEN SEE THE PERSON. IT WAS A SIGNATURE ON THE RECEIPT THAT DID NOT BELONG TO ME. SO THERE WAS A WELLSFARGO ACROSS THE STREET I WENT OVER AND SPOKE TO A BANKER THERE. HE REACHED OUT TO THE CREDIT CARD DEPARTMENT ON MY BEHALF, AND SUBMITTED THE DOCUMENTS THAT I GOT FROM THE HOTEL, VIA FAX. THEY DENIED ME A SECOND TIME, SAYING THAT THEY INVESTIGATED. DENIED ME AGAIN. SO I FILLED OUT A POLICE REPORT SUBMITTED TO THEM, VIA FAX. THEY DENIED IT AGAIN SAYING THAT THE CARD WAS PHYSICALLY PRESENT .I TALK TO SOMEONE FROM A DIFFERENT BANK AND THEY TOLD ME SINCE I FILED A POLICE REPORT THAT I CAN ASK FOR ALL CAMERS TO BE PULLED. SO ON XX/XX/XXXX I CALLED AND SPOKE TO A SHARETTAIN CLAIMS, AND ASK ALL CAMERS TO BE PULLED. I ASKED FOR PROOF AND DOCUMENTATION SENT TO ME. THEY TOLD ME I HAVE TO WAIT. I HAVE TAKEN OFF WORK TO TRY AND HANDLE THIS. IT IS VERY FRUSTRATING. I BEEN IN TEARS. PLEASE HELP!!!!
Frequently Asked Questions
What is Complaint #5228691 about?
Complaint #5228691 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-16T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.