Mortgage -- Trouble during payment process -- Complaint #5223968
Complaint Overview
Complaint ID: 5223968
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Mississippi
ZIP Code: 39042
Date Received: 2022-02-15T12:00:00-05:00
Date Sent to Company: 2022-02-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We are closing on our house XX/XX/2022 and the insurance department at Freedom Mortgage paid someone else insurance premium out of my escrow account in the amount of {$3800.00}. I called on XX/XX/2022 and spoke with XXXX XXXX in the insurance department who helped me identify it was indeed someone else 's policy paid out of my escrow account. She was going to refund the money into my escrow account. Days went by and nothing was done.I would call and email daily for updates. Now we are less than 48 hours before closing and they will not refund my money to me. I have spent a total of XXXX days with XXXX hours out of those days on the phone with Freedom Mortgage XXXX department, customer care, and escalations. Nothing has been done! This is the worst experience I have even encountered. employees are lying to us, hanging up on us, and even cursing at us. They will refuse to let me speak with a supervisor and hang up on me. I am out THOUSANDS of dollars for the escrow mistake PLUS the expenses we are incurred while being under contract to sell and buy our new house. If this is not handled and situated in time for the closing to still take place on XX/XX/2022 we will be suing Freedom Mortgage and XXXX XXXX for the time and money we have spent trying to fix a mistake that was not ours.
Frequently Asked Questions
What is Complaint #5223968 about?
Complaint #5223968 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-02-15T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.