Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5220740
Complaint Overview
Complaint ID: 5220740
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Massachusetts
ZIP Code: 02467
Date Received: 2022-02-14T12:00:00-05:00
Date Sent to Company: 2022-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was scammed out of {$14000.00}. This is the website that a scammer told me to go to and link to my Coinbase wallet : https : //mcdex-defi.com At first, they allowed me to mine USDT from the website and they said I could transfer the money to my wallet, where it would be safe. I did just that, a few times. The wallet got up to {$14000.00}, and when I tried to transfer more money into my wallet, they said I could not until I added $ XXXX to my wallet. I did not do that and told them I would not, and then all of a sudden they stole my {$14000.00}!!! Can you please help me to recover the funds? I would think Coinbase would stand by their wallet security. I opened a case with them but they dont seem to be cooperative. Please help. Thank you!
Frequently Asked Questions
What is Complaint #5220740 about?
Complaint #5220740 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-02-14T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.