Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5220497
Complaint Overview
Complaint ID: 5220497
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Virginia
ZIP Code: 23222
Date Received: 2022-02-14T12:00:00-05:00
Date Sent to Company: 2022-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I order face cream online costing {$5.00} and {$6.00}, XX/XX/2021. The companies XXXX XXXX XXXX Tx XXXX and XXXX XXXX XXXX XXXX TX billed my Discover card $ XXXX {$61.00} decided to bill me again without my consent XX/XX/XXXX. Discover was alerted it was fraud and put in a dispute. Unfortunately they charged again in XXXX and Discover let it go through. I disputed it again. I paid off Discover which they told me was the final amount of {$2000.00} but then got a bill for {$3800.00}. They also sent a credit for {$72.00} so I thought I didn't owe any money. I got another bill so I called and paid it over the phone on XX/XX/XXXX for {$38.00} which again was supposed to pay off the bill in full. They charged me another late fee of XXXX but I did not get the bill because it came to my second home and I had been assured that it had been paid in full. I went to my second home and looked at my bill and they had charged another late fee on top of that one... all of these late fees are for not paying late fees... which is based upon them rejecting the dispute ... and charging and then charging multiple late fees. I have again paid them and they have assured me that I have a 0 balance ... and this point I don't trust that it has been paid. I would like to lodge a formal complaint
Frequently Asked Questions
What is Complaint #5220497 about?
Complaint #5220497 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-02-14T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.