Credit card or prepaid card -- Incorrect information on your report -- Complaint #5216507
Complaint Overview
Complaint ID: 5216507
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: New York
ZIP Code: 10460
Date Received: 2022-02-13T12:00:00-05:00
Date Sent to Company: 2022-02-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Today on XX/XX/2022 I logged in to my XXXX XXXXXXXX account to accept a offer I received in the mail for a increased credit amount on a new credit card, as I was reading the many options XXXX XXXX has to help with shopping managing my account ect..I clicked to register for automatic credit report monitoring by XXXX XXXX, also I was curious what was my new score than qualified me for a higher credit limit... Now when I see my credit score it went down alot in Just a few days ... I felt something must be wrong.. XXXX XXXX was able to show me any debts or accounts I have or have had.. I never had or have an American express card .FURTHERMORE, NONE OF TGE DEBTS IM SEEING ON MY REPORT WERE CREATED OR DONE BY ME..
Frequently Asked Questions
What is Complaint #5216507 about?
Complaint #5216507 was filed against American Express Company regarding Credit card or prepaid card specifically about Incorrect information on your report. It was received by the CFPB on 2022-02-13T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.