Checking or savings account -- Closing an account -- Complaint #5215089
Complaint Overview
Complaint ID: 5215089
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: California
ZIP Code: XXXXX
Date Received: 2022-02-12T12:00:00-05:00
Date Sent to Company: 2022-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone fraudulently opened up a Wells Fargo checking account under my name ( XX/XX/XXXX ). I immediately called Wells Fargo when I received a debit card from them out-of-the-blue in the mail. I told them I had never opened up a Wells Fargo checking account and they said they would report the fraud and close the account. The case number Wells Fargo provided to me was XXXX or XXXX ( there are two numbers ). I immediately put a freeze on my credit reports with all three credit agencies and ordered a report from XXXX as well. In XX/XX/XXXX, I received the XX/XX/XXXX bank statement from Wells Fargo. I called again and they assured me the checking account was closed. Today, XX/XX/XXXX, I received the XX/XX/XXXX bank statement, so they obviously have done nothing to close this bank account XXXX. We believe that Wells Fargo is acting fraudulently in keeping this account open so that their " open accounts number '' is inflated and thus their business looks better than it really is.
Frequently Asked Questions
What is Complaint #5215089 about?
Complaint #5215089 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-02-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.