Student loan -- Dealing with your lender or servicer -- Complaint #5212615
Complaint Overview
Complaint ID: 5212615
Company: SLM Corporation
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Washington
ZIP Code: 98028
Date Received: 2022-02-11T12:00:00-05:00
Date Sent to Company: 2022-02-25T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've contacted Sallie Mae multiple times over my loans no longer being deferred. While most loans have been reverted to in-school status with the bill-due removed to in-school status, one has not. I've contacted Sallie Mae multiple times through the phone and their chat service, attempting to resolve this issue as quickly as possible to continue making my in-school payments ( {$25.00} a month ). I've been working hard to increase my score over time and was disappointed to see my score affected by the lack of support from Sallie Mae on an issue that their system is having. I am told that their system shows that I was not in school, but that is inaccurate, as I was in school during the fall and summer quarters. I have made sure that my deferment status would not be affected and picked a graduate program with a start date that would not affect my loans. This is not the first time Sallie Mae has removed me from in-school deferment, and I had to call them before to fix this issue. I can't be {$400.00} past due when my in-school payments are {$25.00}. My overdue balance would take many months to reach {$400.00}. Sallie Mae has repeatedly told me to " wait 3-5 business days and call again, '' and I've been doing that constantly for months. They have no way of tracking a claim, or how to fo follow-up on an issue. They do not send emails about the progress of the claim either. I have been making payments for months without any problems, but I will not pay an out-of-school balance when I am still a student. Sallie Mae has all the necessary call and chat logs. I am ready to submit all the documentation needed to prove my case. I have submitted the statements showing that Sallie Mae had removed me from in-school deferment and then put me back to an in-school status but never removed the {$300.00} payment. I have also attached a screenshot of one of the many times I have been told to wait while my credit score gets affected. Thank You
Frequently Asked Questions
What is Complaint #5212615 about?
Complaint #5212615 was filed against SLM Corporation regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-02-11T12:00:00-05:00.
How did SLM Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against SLM Corporation?
Yes, visit the SLM Corporation company profile at readthecomplaint.com/company/slm-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.