Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5209100
Complaint Overview
Complaint ID: 5209100
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Credit card company forcing arbitration
State: Florida
ZIP Code: 32092
Date Received: 2022-02-10T12:00:00-05:00
Date Sent to Company: 2022-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have been paying our credit card for over five years and were recently alerted that we have been taken to a small claims court. We have contacted the attorney representing them, contacting American Express ( said they are researching it ) and contacted XXXX XXXX XXXX ( nonprofit counseling service ) who pays our credit card bills. It has been several weeks of contacting all three companies and even just sent the attorneys screenshots/proof from Amex 's website clearly showing 14 consecutive monthly payments ( see attached ) from XX/XX/XXXX to XX/XX/XXXX with no missed payments. This is clearly an abuse of power and very unethical for a bank to have this type of power without any type of reasoning and or proof for arbitration. We need the federal government to assist us with this great abuse of power from this bank.
Frequently Asked Questions
What is Complaint #5209100 about?
Complaint #5209100 was filed against American Express Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-02-10T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.