Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5204189
Complaint Overview
Complaint ID: 5204189
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Maryland
ZIP Code: 20723
Date Received: 2022-02-09T12:00:00-05:00
Date Sent to Company: 2022-03-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am writings to recover {$1000.00} missing deposit from my CASH APP account ( $ XXXX ). On XXXX XX/XX/XXXX, I cashed out $ XXXX that was supposed to post on XX/XX/2022 into my XXXX XXXX Account. My XXXX XXXX Acct ends in ( XXXX ) and the institution routing number is XXXX. I contacted CASH App support when the deposit did not post on XXXX XX/XX/XXXX. CASH APP support told me to wait 3-5 business days, which I did and still no deposit. CASH support asked me to have my bank ( XXXX XXXX XXXX XXXX ) do an investigation in the transaction using the trace number ( XXXX ). Attached is an official letter from XXXX XXXX XXXX XXXX advising CASH App Support that their investigation shows they never received a transaction and that my account does not end in XXXX. If the bank did not receive the funds, then the error is on CASH App. I have tried resolving this issue with on the Cash App support page and via email with no success. Cash App online support deliberately has you going in circles so they don't have to resolve your issue. Cash App support app will ask you what the problem is, then automatically tells you they have to upgrade the issue to a special support team who will contact you by email. When the email comes from Cash App support, it is one way communication, and doesn't allow you to respond to the email. This process keeps you from speaking to a representative and has you running in circles so you can't get your issue resolved. The bank confirms they never received my money transfer from Cash App and I can't get Cash App support to resolve the issue.
Frequently Asked Questions
What is Complaint #5204189 about?
Complaint #5204189 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-02-09T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.