Debt collection -- Attempts to collect debt not owed -- Complaint #5199555
Complaint Overview
Complaint ID: 5199555
Company: Afterpay US Services, LLC
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: North Carolina
ZIP Code: 28269
Date Received: 2022-02-08T12:00:00-05:00
Date Sent to Company: 2022-02-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a XXXX XXXX XXXX XXXX online purchase using Afterpay. I returned the order and Afterpay continues to try and collect for the balance of the order, even after I informed them of the return. Just today, Afterpay had a debt collector to contact me requesting payment of the balance.
Frequently Asked Questions
What is Complaint #5199555 about?
Complaint #5199555 was filed against Afterpay US Services, LLC regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-02-08T12:00:00-05:00.
How did Afterpay US Services, LLC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Afterpay US Services, LLC?
Yes, visit the Afterpay US Services, LLC company profile at readthecomplaint.com/company/afterpay-us-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.