Student loan -- Dealing with your lender or servicer -- Complaint #5196008
Complaint Overview
Complaint ID: 5196008
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Ohio
ZIP Code: 45230
Date Received: 2022-02-07T12:00:00-05:00
Date Sent to Company: 2022-02-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, we've paid {$58000.00} on an FFELP loan that originated in 1995 for {$30000.00}. The problem is that we STILL owe {$47000.00}. Only {$11000.00} has gone to principal and we will soon have to start paying $ XXXX+/mo again after having paid our entire adult life on this loan. We were talked into consolidating our loans early on and that disqualified us from programs such as the PSLF and other programs throughout the years. When we were working for XXXX and earning very little money, we were told to take deferments and forbearances. We were young and didn't understand that we should have challenged this and requested income-based repayments. The result has been an avalanche of fees and interest that have followed us our entire lives because we never seem to earn enough to pay the full monthly, amounts, so we keep paying partial payments which creates rolling negative marks on our credit and which also do not pay down our principal. Our loan servicer has been XXXX XXXX ( became Navient ) and we have contacted them several times to request forgiveness for some of the interest/fees that accumulated over the years and they've always refused. We even had someone who was willing to pay off our balance and give us a private loan if we could get the total reduced, but Navient refused.
Frequently Asked Questions
What is Complaint #5196008 about?
Complaint #5196008 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-02-07T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.