Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5192316
Complaint Overview
Complaint ID: 5192316
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Louisiana
ZIP Code: 70806
Date Received: 2022-02-06T12:00:00-05:00
Date Sent to Company: 2022-02-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I ordered a dress from Saks Fifth Avenue on XX/XX/XXXX in Order # XXXX. The dress never arrived, and the XXXX tracking showed that it was returned to sender, Saks Fifth Avenue. However, as of today, XX/XX/XXXX, I have not received a refund. I've called XXXX twice to address this issue, but no refund is forthcoming, despite the fact that XXXX has access to the same. XXXX tracking information showing that the dress was ( a ) never delivered to me and ( b ) returned to XXXX. ( Link to tracking info : XXXX XXXX XXXX XXXX & XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Today, I spoke with an employee named " XXXX, '' whose employee number is XXXX. She refused to issue me a refund and refused to connect me with a manager. XXXX has been holding my money for over a month without delivering any product, knowing that the product was not even going to be delivered as XXXX had returned the item to XXXX.
Frequently Asked Questions
What is Complaint #5192316 about?
Complaint #5192316 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-02-06T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.